Book Repair

If you are a “Dealer Please Fill Below:”

Dealer Company Name

Dealer E-mail

Contact Person

Dealer Mobile Contact No.

If you are an “Customer or End User Fill Below:”

(Dealers please fill out your customer details below)

First Name (Full Legal Name)

Last Name:

E-mail Address:

Mobile Contact No.:

Specify Your Unit:

Others

What is the Serial Number of the Unit?

Please Upload picture of QR Code on Unit

Please Upload picture of QR Code on Unit.

Please upload receipt or proof of payment

Please Upload picture of QR Code on Unit.

Did the unit Crash?

If Yes, Please provide us a copy of the Flight log link using google drive. (If you don't have any idea on how to, there is a Tutorial below.)
Note: Once you already sync & extract the flight log, upload it on Google Drive and Please Don't forget to set the folder as "Anyone on the internet with this link can view"

Please provide us a "Flight Log" Link

Was the Unit Water Damaged?

What Parts are Clearly Damaged?

Please Specify What Other Damages that Can Be Seen?

Describe the Incident that Caused Damaged to the Unit?

Have You Powered it ON after the Incident?

Have You Powered it ON After the Incident?

Describe Abnormal Characteristics if Any Are Present?

Make a Short Video if Too Complex to Explain (DO NOT UPLOAD VIDEO DIRECT TO OUR SYSTEM) Upload to Youtube or Vimeo or other video portal providers then provide us the link.

Place URL below (Youtube, Vimeo etc)

Upload Images

If we don’t respond back to you within 24 to 48 hours, please re-email or call or text us to follow up. Your e-mail might not have arrived. DO NOT SEND THE UNIT TO US YET! We still need to report the incident to DJI directly and assess the situation of a proper course of action. Will inform you when we are ready to accept the damaged goods.

How will you be delivering this to us?

Thank you for your kind attention and cooperation.